#POMPOM CRABS CODE#

The reason we have made this change is because our livestock prices are one of the cheapest across the industry and we want it to stay this way. This only applies if your item is covered by our Arrive Alive Guarantee policy.

#POMPOM CRABS CODE#

The credit code will be for the value of the livestock only (excluding postage costs) The credit code will be issued via email to the email address given on your order.

You must still follow the procedure as normal which is stated in our policy, for your claim to be considered. As with any livestock, we cannot be 100% sure of their condition once they leave us, therefore you should always carry out your own quarantine process and monitor the livestock closely before you make the decision to introduce the livestock to your main aquarium.Īs of the 1 st May 2021, we will be issuing a credit code rather than a monetary refund, should a livestock item not arrive alive. We strongly recommend that you quarantine any new additions before introducing to your main tank. IF YOU DO YOU WILL VOID YOUR ARRIVE ALIVE GUARANTEE COMPLETELY AND NO CLAIM WILL BE CONSIDERED. Returns are not accepted on livestock.ĭX offer a 'Change Your Delivery Date' HOWEVER, YOU MUST NOT CHANGE THE DELIVERY DATE OF YOUR LIVESTOCK ORDER. Therefore we are unable to cover the livestock once they have been delivered and introduced into your aquarium.Ĭlaims will NOT be considered if you miss delivery and your order is taken to the sorting office. Incorrect acclimatisation process carried out, introduced livestock too soon which will cause too much stress to the livestock.Incorrect water parameters - PH / Ammonia / Nitrite Levels.Existing fish becoming aggressive towards your new additions.There are a number of factors out of our control such as Please note that the acclimatisation process and how the livestock settle into your aquarium is your responsibility as this is out of our hands. Once your claim has been processed a refund will be honoured for the cost of the item EXCLUDING the cost of postage within 72 hours. Due to the nature of your purchase, should you not make contact within 2 hours, refund claims will not be considered. This allows us to review your claim and refund accordingly. The photo must be clear and show the entire bag. The email must contain a clear photo of the livestock in the original bag still sealed.

You do not need to call us as we are not always able to answer the phone immediately due to the nature of our work with our hands in water majority of the day.

You must make contact with us via email within 2 hours of receiving your order.

However, the unfortunate event that an item is dead on arrival you must follow the below procedure to prevent your claim from being declined. We have close to a 99% success rate on our livestock shipping due to our picking and packing techniques. Approximate size range may also vary between individual specimen. Please Note: Due to variations within species, your item may not look identical to the image provided. The diet of the Pom Pom Crab should include meaty foods such as mysis shrimp, chopped fish and clams. The damage that could potentially be caused by these tiny anemones that come on each claw would be minimal due to their very tiny size. Caution should be used when adding this crab to a reef aquarium as the anemones could sting sessile invertebrates and corals. It raises these anemones at would be predators and aids in cleaning the aquarium of any left over food and detritus. The Pom Pom Crab is an interesting addition to an aquarium with its anemones in each hand.

Besides defense, the crab will also use the anemones to mop up food off of the rocks and substrate. This crab carries an anemone in each claw which it uses for defense. The Pom Pom Crab is white to tan in coloration and has darker markings covering the body which serve as camouflage for the crab.

Pompom crabs